63hot Privacy Policy — How We Collect, Use, and Protect Your Personal Data

When you register an account on 63hot, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and compliant gaming experience. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We also collect a copy of a valid government-issued identification document as part of our Know Your Customer (KYC) verification process, which is required under applicable Philippine regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including transaction amounts, payment method references, and timestamps — is recorded for every deposit and withdrawal you make. We do not store full card numbers or sensitive payment credentials directly; these are handled by our authorised payment processors. All information collected is limited to what is reasonably necessary for the purposes described in this policy.

The personal information we collect is used primarily to operate and maintain your 63hot account, process deposits and withdrawals in Philippine pesos (PHP), and verify your eligibility to use the platform. We use your data to comply with our legal obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. We analyse aggregated, anonymised usage data to improve platform performance, identify technical issues, and develop new features — this analysis does not identify you personally. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant offers; you can opt out at any time by contacting us at the email address listed in the footer. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes.

63hot does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud hosting services — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers are contractually required to handle your data securely and in accordance with applicable data protection laws. We may disclose your personal information to Philippine government authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In the event that 63hot undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where required by law. We do not share your data with third parties for their own direct marketing without your explicit consent.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Transaction records and KYC documentation are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. Technical logs and session data are retained for shorter periods and are used primarily for security monitoring and platform improvement purposes. When your data is no longer required for the purposes for which it was collected, and there is no legal obligation to retain it, we will securely delete or anonymise it. If you request the deletion of your account and personal data, we will process your request in accordance with our legal obligations and notify you of the outcome. Please note that certain data may need to be retained even after an account closure request if required by law or for the resolution of outstanding disputes. You can submit a data deletion request by contacting us at the email address provided in the footer of this page.

63hot implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and work with our technology partners to identify and address potential vulnerabilities in a timely manner. Payment transactions are processed through PCI-DSS compliant payment providers, ensuring that your financial data is handled to the highest industry standards. Despite these measures, no system is completely immune to security risks, and we cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. You are also responsible for keeping your account login credentials secure and should contact us immediately if you suspect any unauthorised access to your account.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have specific rights regarding your personal data that 63hot is committed to upholding. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to the email address in the footer of this page. You may also request the correction of any inaccurate or incomplete personal data we hold about you, and we will process such requests promptly. Where permitted by law, you have the right to request the deletion or blocking of your personal data, and to object to its processing for specific purposes such as direct marketing. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all data subject requests within the timeframes required by applicable law. To exercise any of these rights, please contact us at the support email address listed in the footer of this page.

63hot uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with different parts of the site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as account login and session management. We may also use analytics cookies to collect anonymised data about page visits, navigation patterns, and feature usage, which helps us improve the platform experience for Filipino players. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of the platform. By continuing to use 63hot after being informed of our cookie use, you consent to the use of cookies as described in this policy. For more information about managing cookies, please refer to your browser's help documentation or contact us at the email address in the footer.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered players through the platform or by email. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Your continued use of the 63hot platform after any update to this policy constitutes your acceptance of the revised terms. If you have questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact us directly at the support email address listed in the footer. This policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012. For concerns about data privacy compliance, you may also contact the National Privacy Commission of the Philippines.